Frequently Asked Questions

Benmort Connect is a professional services marketplace and advisory platform operated by Benmort Limited. It combines WorkBridge, an AI-powered marketplace connecting clients with verified professionals across six service categories, with Benmort Solutions, a strategic advisory arm offering business design, funding readiness, and institutional consulting services.

When you submit a service request, our AI engine analyzes your requirements including scope, budget, timeline, and industry context. It then matches you with the most suitable verified professionals based on their skills, experience, ratings, and availability. You receive a shortlist of recommended professionals and can review their profiles before making a hiring decision.

Start by posting a service request describing what you need. Our system will match you with qualified professionals, and you can review their profiles, portfolios, and client ratings. Once you select a professional, you agree on scope and milestones, and funds are secured in escrow. The professional delivers work against milestones, and payment is released upon your approval.

Yes. All payments on Benmort Connect are protected by our built-in escrow system. When you fund a project, your payment is held securely until you confirm that the agreed-upon deliverables have been completed to your satisfaction. This ensures professionals are motivated to deliver quality work, and clients only pay for completed milestones.

Our escrow system acts as a trusted intermediary between clients and professionals. Clients deposit funds when a project begins, and the funds are held in a secure escrow account. Payments are only released to the professional when the client approves each milestone. In case of disputes, our resolution team reviews the evidence and makes a fair determination.

Benmort Connect uses a three-tier verification system to build trust. Basic verification confirms identity through government-issued ID. Professional verification adds credential checks, portfolio review, and skills assessment. Enterprise verification includes comprehensive background checks, reference verification, and compliance screening. Regulated categories like finance, legal, and healthcare require Professional or Enterprise tier.

Yes. Benmort Connect is accessible via USSD, WhatsApp, and the web. Our USSD channel allows you to post service requests, check project status, and approve milestones directly from any mobile phone without internet access. Simply dial our USSD code to get started. This ensures that even users in low-connectivity areas can access our full range of services.

WorkBridge is a marketplace for hiring professionals to execute specific tasks and projects. Benmort Solutions is a premium advisory service for strategic challenges. Solutions advisors work with you on business strategy design, funding preparation, digital architecture, and institutional advisory. Think of WorkBridge as your execution partner and Benmort Solutions as your strategic guide.

We serve a broad range of industries including SMEs and startups, corporate enterprises, NGOs and development partners, healthcare providers, and financial institutions. Our six WorkBridge categories and advisory services are designed to address the specific challenges and compliance requirements of each sector.

Professionals in regulated categories such as financial management, legal and compliance, and healthcare undergo enhanced verification. This includes credential verification against licensing bodies, professional reference checks, background screening, and ongoing compliance monitoring. We ensure that every professional in these categories meets the standards required by relevant regulatory authorities.

Benmort Connect supports multiple payment methods including mobile money (MTN, Vodafone, AirtelTigo), bank transfers, and card payments (Visa, Mastercard). Payment options may vary by region. All transactions are processed through secure, PCI-compliant payment infrastructure to protect your financial information.

Absolutely. Our platform supports cross-border engagements, and many of our verified professionals work remotely with international clients. For organizations seeking global talent or professionals looking for international opportunities, our Global Services program also provides pathways for study abroad, skilled work placement, and nursing professional placement across 14 countries.