Acceptable Use Policy

1Introduction

Benmort Connect is a professional, trusted ecosystem. We have built it to enable people, businesses, and organisations to work together, grow, and succeed. That only works if everyone who participates behaves honestly, professionally, and lawfully.

This Acceptable Use Policy (“AUP”) sets out the standards of conduct we expect from everyone in the Benmort Connect ecosystem. It applies to all platforms, services, programmes, and communications within our ecosystem, and it supplements the Benmort Connect General Terms of Use and all service-specific terms.

By using any Benmort Connect service, you agree to comply with this Policy.

2Purpose

The purpose of this AUP is to:

• Protect the integrity, security, and reliability of the Benmort Connect ecosystem.
• Safeguard the rights, safety, and interests of all users, clients, and participants.
• Prevent fraud, abuse, misrepresentation, and unlawful conduct within our platforms.
• Define the boundaries of lawful and acceptable behaviour clearly and transparently.
• Establish a consistent and fair framework for identifying and responding to violations.
• Support Benmort’s compliance with applicable laws and regulatory obligations.

3Scope of This Policy

This AUP applies to all activity conducted through or in connection with the Benmort Connect ecosystem. It covers:

• Benmort Connect platforms and websites
• Referral and ambassador programmes
• Benmort Marketplace
• Partner and affiliate programmes
• Benmort Pay
• Benmort mobile applications
• Benmort Global Services (BGS)
• All API connections and integrations
• Benmort Compliance Hub (BCH)
• Benmort communications channels
• Benmort Business Solutions (BBS)
• Any service introduced by Benmort in the future

4Who This Policy Applies To

This AUP applies to every individual and organisation that accesses or uses the Benmort Connect ecosystem in any capacity, including:

• Registered account holders
• Affiliate Marketers
• Clients and Buyers
• Strategic and Technology Partners
• Service Providers and Freelancers
• Corporate Clients and Institutions
• Employers and Recruiters
• Merchants
• Job Seekers and Applicants
• Employees and Contractors of Users
• Students and Candidates
• API and Integration Partners
• Referral Partners and Agents
• Any person accessing our services on behalf of a User
• Ambassadors

Whether you access Benmort through a web browser, mobile application, API, or any other channel, this Policy applies.

5Key Definitions

The following terms have specific meanings in this AUP:

This table (Term · Meaning) is being finalised and will appear here shortly.

6General Standards of Conduct

We believe most people who join Benmort Connect do so with honest intentions and genuine goals. These general standards apply to everyone, all the time, across everything they do on our platform.

All Users must:

• Act honestly, professionally, and in good faith in all interactions within the ecosystem.
• Provide accurate, complete, and truthful information at all times — on profiles, listings, applications, and in communications.
• Comply with all applicable laws and regulations, including those of their home country and any destination country relevant to their use of the service.
• Respect the rights, dignity, and privacy of other users, Benmort personnel, partners, and third parties.
• Communicate in a professional, respectful, and lawful manner through all Benmort channels.
• Honour commitments and agreements made through or in connection with Benmort services.
• Cooperate constructively in dispute resolution processes where they arise.
• Promptly notify Benmort of any known or suspected violation of this Policy.

7Account Use & Access

Your account is personal to you and your responsibility. You must:

• Register only one account per individual or business entity unless Benmort expressly permits multiple accounts in writing.
• Use your legal name or registered business name for your account.
• Keep your login credentials strictly confidential and not share them with others.
• Ensure that any authorised representatives using your account also comply with this Policy.
• Notify Benmort immediately if you suspect unauthorised access to your account.
• Keep your account information current, accurate, and complete.

You must not access or attempt to access any Benmort account, system, or data that does not belong to you, or attempt to bypass, disable, or circumvent any authentication or security mechanism.

8Content Standards

All content you create, upload, post, or transmit through the Benmort ecosystem must:

• Be accurate, truthful, and not misleading.
• Be relevant to the purpose for which the platform is being used.
• Comply with all applicable laws, including laws relating to copyright, defamation, data protection, consumer protection, advertising standards, and anti-discrimination.
• Respect the intellectual property rights of third parties.
• Be appropriate for a professional and diverse audience.

You are solely responsible for all content that you submit through the Benmort ecosystem. Benmort does not assume editorial responsibility for user-generated content but reserves the right to review, moderate, remove, or restrict content that violates this Policy or applicable law.

9Marketplace Use

The Benmort Marketplace is a professional, trusted environment for genuine commercial engagement. All Marketplace users must:

• List only services you are genuinely qualified and available to provide.
• Describe your services accurately, without false, misleading, or exaggerated claims.
• Fulfil project commitments in accordance with agreed specifications and timelines.
• Communicate professionally and promptly with clients, service providers, and Benmort.
• Submit authentic, original work that complies with the agreed scope.
• Use Benmort’s official messaging, payment, and contract systems for all project-related communications and transactions.
• Leave only honest, genuine reviews and ratings based on your direct experience.

10Benmort Pay Use

Benmort Pay is a payment facilitation service. All payment activity must be lawful, authorised, and consistent with the purpose for which the service is provided. You must:

• Use Benmort Pay only for lawful payment activities as permitted by your service agreement.
• Ensure that all payment information and instructions you submit are accurate, complete, and authorised by you.
• Not attempt to initiate fraudulent, duplicated, unauthorised, or inflated transactions.
• Comply with all applicable payment laws, anti-money laundering (AML) requirements, and sanctions obligations.
• Report any suspicious payment activity or account anomalies to Benmort promptly.

11Benmort Global Services Use

BGS services support individuals and organisations with important international journeys — education, employment, healthcare careers, and mobility. You must:

• Provide accurate, authentic, and complete information in all applications and submissions.
• Submit only genuine, unaltered, and lawfully obtained documents.
• Comply with the requirements of educational institutions, employers, licensing bodies, immigration authorities, and other third parties.
• Engage constructively with your assigned BGS advisor and respond promptly to requests.
• Maintain lawful immigration status and comply with all visa conditions if travelling internationally.
• Not misrepresent your qualifications, experience, or circumstances to obtain services or outcomes you are not entitled to.

12Benmort Compliance Hub Use

BCH services are advisory and governance-focused. You must:

• Provide accurate, complete, and truthful information about your organisation’s operations, structure, and compliance status.
• Grant Benmort access to the systems, records, and personnel necessary to perform the agreed services where authorised to do so.
• Not withhold material information that would affect the accuracy or quality of compliance advice.
• Not misuse compliance documentation, frameworks, or templates in ways that could constitute deception, misrepresentation, or fraud.
• Ensure that compliance materials produced by Benmort are used only for the lawful purposes for which they were created.

13Benmort Business Solutions Use

BBS services are designed to support genuine business development. You must:

• Provide honest and accurate information about your business concept, operations, financials, and goals.
• Not use BBS deliverables or outputs to deceive investors, regulators, customers, or other third parties.
• Not reproduce, resell, or commercially exploit Benmort’s proprietary frameworks, templates, or tools without prior written permission.
• Treat Benmort consultants, advisers, and personnel with courtesy and professionalism.
• Honour the confidentiality of information shared by Benmort’s other clients or personnel.

14Referral & Ambassador Programme Use

Benmort’s referral and ambassador programmes exist to reward genuine, good-faith marketing and advocacy. You must:

• Submit only genuine, eligible leads and referrals.
• Never self-refer, or organise referral rings or reciprocal referral schemes.
• Represent Benmort’s services accurately and without making unauthorised claims or guarantees.
• Use only officially approved marketing materials and messaging.
• Not create fake, duplicate, or fictitious customer accounts to generate referral rewards.
• Comply with all applicable advertising standards and disclosure requirements, including disclosing your commercial relationship with Benmort when required.

15Partner Programme Use

Strategic and corporate partners represent Benmort within their networks and must uphold the same standards we hold ourselves to. As a partner, you must:

• Represent Benmort’s services truthfully and professionally at all times.
• Comply with all obligations set out in your partner or affiliate agreement.
• Not make commitments or representations on Benmort’s behalf without written authorisation.
• Immediately notify Benmort of any situation that may create a conflict of interest.
• Maintain the confidentiality of all Benmort commercial, pricing, and operational information.

The following sections identify categories of conduct that are expressly prohibited within the Benmort Connect ecosystem. These prohibitions apply regardless of intent or context. Engaging in any prohibited conduct may result in immediate account action, legal proceedings, and reporting to relevant authorities.

16Overview of Prohibited Conduct

17Identity Fraud & Impersonation

18Financial Crime & Payment Abuse

19Intellectual Property Violations

20Privacy & Data Violations

21Platform Abuse & Security

22Marketplace Abuse

23Prohibited Content

24Harmful, Discriminatory & Illegal Content

25Recruitment & Programme Abuse

26Monitoring & Enforcement

Benmort actively monitors activity within the ecosystem to protect users and maintain platform integrity. We use a combination of automated systems, manual review, user reporting, and compliance monitoring to detect potential violations.

Monitoring activities may include:

• Content moderation and review
• Security scanning and anomaly detection
• Transaction monitoring and fraud detection
• Communications monitoring where lawfully permitted
• Identity verification and document review
• Compliance checks and periodic account reviews
• Review and rating integrity monitoring
• AI-assisted pattern recognition

Monitoring is conducted in accordance with applicable law and the Benmort Privacy Policy. The existence of monitoring does not mean that Benmort guarantees the detection of all violations.

27Reporting Violations

Everyone in the Benmort ecosystem has a role in keeping it safe and honest. If you encounter conduct that may violate this Policy or applicable law, we encourage you to report it through our official channels.

Reports should include, where possible:

• A description of the suspected violation.
• The date, time, and location (URL or feature) where it occurred.
• Details of the account or individual involved, if known.
• Any supporting evidence, screenshots, or documentation.

28Investigation Process

When a potential violation is reported or detected, Benmort will assess the seriousness and nature of the issue, take immediate protective measures where necessary such as temporary account restriction, conduct a fair and reasonable investigation, provide the affected user with an opportunity to respond where appropriate, and communicate the outcome of the investigation within a reasonable period.

During an investigation, we may request additional information, place restrictions on account activity, review communications and transaction records, and engage qualified third-party investigators or legal advisers where necessary.

The investigation process will be conducted with fairness, confidentiality, and proportionality. The complexity of a particular case may affect the time required to reach a conclusion.

29Consequences of Violations

Consequences for violations are applied in proportion to the seriousness of the conduct. The table below provides a general guide to the consequences that may apply:

Benmort reserves the right to apply consequences appropriate to the specific circumstances of each case, including combinations of the above measures. These guidelines do not limit Benmort’s right to take more serious action where the circumstances warrant it.

30Appeals

If you believe an enforcement action taken against your account was incorrect or disproportionate, you may submit a written appeal through Benmort’s official support channels within fourteen (14) days of receiving notification of the action.

Your appeal should:

• Clearly identify the account action you are appealing.
• Explain why you believe the action was incorrect or disproportionate.
• Provide any new information or evidence that was not considered during the original investigation.

Appeals will be reviewed by a member of the Benmort team who did not participate in the original enforcement decision. We will acknowledge receipt of your appeal promptly and aim to communicate a decision within a reasonable period.

31Cooperation with Authorities

Benmort cooperates with law enforcement and regulatory authorities in accordance with applicable law. Where required or lawfully permitted to do so, Benmort may disclose user information to relevant authorities where there is a reasonable basis to believe that unlawful activity has occurred or is occurring.

Users must not use Benmort services to obstruct, impede, or interfere with any lawful law enforcement or regulatory investigation. Attempts to use Benmort services to destroy evidence, conceal unlawful activity, or flee legal accountability may themselves constitute violations of this Policy and applicable law.

32Amendments

Benmort may update this AUP from time to time to respond to new threats, legal changes, platform developments, or evolving best practices. We will communicate material changes through our official channels before they take effect.

Continued use of Benmort Connect services after the effective date of any revision constitutes acceptance of the updated Policy. We encourage you to review this AUP periodically.

33Relationship to Other Policies

This AUP supplements and forms part of the Benmort Connect policy framework. It should be read alongside:

• Benmort Connect General Terms of Use
• Privacy Policy
• Service-specific Terms and Conditions (Marketplace, BBS, BCH, BGS, Benmort Pay)
• Referral Programme Terms
• Ambassador Agreement
• Partner Agreement
• Cookie Policy

In the event of any conflict between this AUP and another Benmort policy on an acceptable use matter, this AUP prevails to the extent of the inconsistency.

34Governing Law

This Policy is governed by the laws of the jurisdiction in which the relevant Benmort contracting entity operates, unless otherwise required by applicable mandatory law. Nothing in this Policy limits any rights granted to individuals under applicable consumer protection or regulatory laws.

35Severability

If any provision of this Policy is found to be invalid, unlawful, or unenforceable, that provision will be read down or severed to the minimum extent necessary. The remaining provisions shall continue in full force and effect.

36Contact Us

If you have questions about this Acceptable Use Policy, wish to report a concern, or need to discuss an enforcement matter, please contact us through our official support channels.

We aim to acknowledge all AUP-related enquiries within 2 business days.

37Your Acceptance

By accessing or using any Benmort Connect platform, service, or programme, you confirm that you have read and understood this Acceptable Use Policy in its entirety and agree to comply with its requirements at all times.

Benmort reserves the right to enforce this Policy at its discretion, to take proportionate action where violations occur, and to update this Policy as the ecosystem evolves.