How Benmort Connect Works
One platform, every channel, all audiences. Whether you are a client, a professional, or an enterprise — here is how you get started and succeed on Benmort Connect.
Your Journey on the Platform
Select your role to see the step-by-step process tailored to you.
Businesses and individuals looking to hire professionals
Submit Your Request
Describe what you need, set your budget and timeline, and submit your service request through the web, WhatsApp, or USSD.
Get Matched
Our intelligent matching engine analyzes your requirements and shortlists the most qualified, verified professionals for your project.
Fund Securely via Escrow
Fund the project through Benmort Pay escrow. Payments are released only when you approve completed milestones, ensuring quality delivery.
Track Delivery and Results
Monitor progress in real time, communicate with professionals, and approve deliverables through your dashboard.
Access from Any Channel
Use the channel that works best for you — no internet required for USSD, conversational access on WhatsApp, or the full web experience.
USSD — Works Without Internet
- 1Dial the Benmort Connect USSD code from any mobile phone
- 2Select your action: Post Request, Check Status, or Approve Milestone
- 3Follow the guided menu prompts to enter your service details
- 4Receive an SMS confirmation with your request reference number
- 5Get notified via SMS when professionals are matched or milestones are completed
WhatsApp — Conversational Access
- 1Send a message to the Benmort Connect WhatsApp number to start
- 2Describe your service need in plain language to the AI assistant
- 3Review the professional matches and profiles sent to your chat
- 4Confirm your selection and agree on project terms within the conversation
- 5Receive milestone updates, approve deliverables, and manage payments via chat
Web — Full Platform Experience
- 1Sign up or log in to your Benmort Connect dashboard
- 2Create a detailed service request with scope, budget, and timeline
- 3Review AI-matched professional profiles, portfolios, and ratings
- 4Hire a professional, set milestones, and fund the project via escrow
- 5Track progress in real time, communicate with professionals, and approve deliverables
Matched in Four Stages
Our pipeline ensures you are matched with the most qualified professional every time.
Hard Filters
Eliminates non-qualifying professionals based on mandatory criteria before scoring begins.
- Category match
- Verification status
- Availability
- Budget range
Similarity Match
Ranks remaining professionals using vector-based similarity on relevant experience signals.
- Skill embeddings
- Years of experience
- Industry alignment
- Portfolio relevance
Quality Ranking
Applies a performance-weighted score to surface the highest-quality candidates first.
- Completion rate
- Client ratings
- Dispute history
- Response time
Explainability
Provides transparent reasoning so clients understand why each professional was recommended.
- "Why matched" tags
- Score breakdown
- Confidence level
- Alternative suggestions
Escrow & Dispute Resolution
Secure milestone-based payments protect both clients and professionals throughout every engagement.
Milestone Payment Flow
- 1
Fund Escrow
Client deposits payment for the milestone into the secure escrow account.
- 2
Work Delivered
Professional completes the milestone deliverables and submits for review.
- 3
Client Approves
Client reviews the work and approves the milestone to release payment.
- 4
Payment Released
Funds are transferred to the professional's preferred payment method.
Dispute Resolution Process
- 1
Raise Dispute
Either party can raise a dispute if milestone expectations are not met.
- 2
Evidence Review
Our resolution team reviews submitted evidence from both parties.
- 3
Mediation
A neutral mediator facilitates a fair resolution between client and professional.
- 4
Final Decision
A binding determination is made on fund release based on the evidence and terms.
Compliance Routing
Engagements in Finance, Legal, and Healthcare categories are subject to enhanced verification requirements and regulatory compliance routing, ensuring all professionals meet the standards set by relevant licensing authorities.
Ready to Get Started?
Join the clients and professionals already building, hiring, and getting paid on Benmort Connect.
Which channels can I use?
Three — USSD (no internet required), WhatsApp for conversational access, and the full web experience. Use whichever works best for you.
How does AI matching work?
A four-stage pipeline: hard filters remove non-qualifying professionals, similarity matching ranks by relevant experience, quality ranking weights performance, and explainability shows why each professional was recommended.
How are payments protected?
Engagements run on milestone-based escrow — funds are deposited up front and released only when you approve the delivered work.
What happens if there's a dispute?
Either party can raise a dispute; our team reviews evidence from both sides, a neutral mediator facilitates a fair resolution, and a binding decision is made on fund release.